Protection of personal information
We attach great importance to the protection of personal information of the users of our Site and, to this end, we have put in place the following policies:
1. What is personal information?
This refers to any information that relates to a natural person and allows that person to be identified.
2. What personal information do we collect?
As part of your user experience on our Site, we may collect personal information about you.
You can communicate your personal information to us in different ways via our Site: either directly when creating a customer account, requesting information, or participating in contests, indirectly via cookies.
We do not collect personal information from third parties.
We take care to collect only the information that is strictly necessary to provide you with the most enjoyableuser experience and to provide you with the services you have subscribed to.
Fields that must be filled in are marked with an asterisk.
The personal information that may be collected is as follows:
Situations wherepersonalinformation may becollected |
Nature ofinformation collected |
Purpose of the processing carried out by us |
Nature of the user’s consent |
Creation of a customer account | Last name, first name, email address | Manage customer relations; send you personalized offers | Fulfillment of a contract (being able to respond to the service you have subscribed to) |
Request for information | Company name, Last name, first name, address, phone number, email address |
Send you an answer |
Consent |
Sending a newsletter | Last name, first name, email address | Send you information about the brand |
Consent |
Send commercial communications |
Last name, first name, email address | To send you commercial communications |
Consent |
Promotional operations (contests) | Nom, prénom,adresse, téléphonedes participants | Communicate about the commercial operation |
Consent |
Navigation (data collected by cookies) |
(On these points see policy dedicated to cookies) | ||
3. Is your consent required?
Except where we are in the course of performing a contract with you (e.g., a sales contract), your consent is always required for the collection of personal information and may be withdrawn uponrequest.
In addition, we do not collect personal information from a minor under the age of 14 unless consent is given by the minor’s parent or guardian.
4. Who is the Privacy Officer?
The privacy officer is:
Ms. Magda Bernath
Director of Regulatory Affairs and Quality SILHOUET-TONE CORPORATION
1985 Monterey Street, Laval, QuébecH7L 3T6
Email: reglementaire@silhouettone.com
This person is responsible for ensuring compliance with and implementation of the Act and for determiningthe purposes and means of processing personal information.
5. Security, retention and destruction of personal information
We ensure the confidentiality of your personal information and put in place technical means to ensure itsconservation and eventually its destruction.
Your personal information is stored on secure software with restricted and controlled access.
Your personal information will be destroyed or made anonymous when the purposes for which this information was collected or used are achieved.
6. What are your rights?
In accordance with the law in force, you have the right to information (to receive concise, transparent,understandable and easily accessible information in clear and simple terms), the right to access, rectify,oppose, erase and limit your personal information.
If you exercise your right to object to and/or delete and/or port your data, we will not be able to providecertain services.
In addition, you may withdraw your consent to the collection and processing of your personal information atany time.
To exercise your rights, or to inquire about our privacy policies, please contact the Privacy Officer inwriting. In case of a disagreement, the law provides a recourse to the Commission d’accès à l’information.