{"id":77,"date":"2016-07-15T04:03:27","date_gmt":"2016-07-15T04:03:27","guid":{"rendered":"https:\/\/somakboutique.com\/shipping-returns\/"},"modified":"2016-07-15T04:03:27","modified_gmt":"2016-07-15T04:03:27","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/somakboutique.com\/en\/shipping-returns\/","title":{"rendered":"Payment policy \/ Warranty Policy"},"content":{"rendered":"<table width=\"70%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"top\"><span>SILHOUET-TONE SERVICE POLICIES<\/span><br \/><strong>LIMITED WARRANTY, RETURNS, TERMS AND CONDITIONS <\/strong><br \/> (VERSION OF SEPTEMBRE 1ST, 2015) <\/p>\n<div style=\"background-color: #e5e5e5; height: 1px;\"><\/div>\n<p><span>WARRANTY POLICY<\/span> <\/p>\n<ol>\n<li>\n<ol>\n<li>SILHOUET-TONE\u2019S LIMITED WARRANTY covers any manufacturing, material and workmanship defects of the equipment, accessories and spare parts (PRODUCTS) manufactured by SILHOUET-TONE.<\/li>\n<li>SILHOUET-TONE\u2019S LIMITED WARRANTY does not cover any damage, deterioration or malfunction resulting from any alteration or modification of a product, as well as any improper, unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper loading and shipping (such activities are under the merchandise owner\u2019s responsibility), lightning, power surges, or other acts of nature.<\/li>\n<li>SILHOUET-TONE\u2019S LIMITED WARRANTY does not cover any damage, deterioration or malfunction resulting from transportation of a product between numerous treatment places, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by ST to make such repairs, or any other cause which does not relate directly to a defect in materials and\/or workmanship of this product.<\/li>\n<li>SILHOUET-TONE\u2019S LIMITED WARRANTY does not cover reasonable wear, deterioration or dysfunction of a product or its accessories following intensive or continuous use over time.<\/li>\n<li>Failing to follow the instruction manual or any maintenance guidelines including de use of inappropriate or non-approved cleaning products (for example alcohol), will void all or parts of SILHOUET-TONE\u2019S LIMITED WARRANTY.<\/li>\n<li>Any damage, deterioration or defective functioning of a product resulting from a situation identified in the previous items 2, 3, 4 and 5 will lead to voiding SILHOUET-TONE\u2019S LIMITED WARRANTY.<\/li>\n<li>The validity of SILHOUET-TONE\u2019S LIMITED WARRANTY is attributed to the original owner of the product. The WARRANTY is not transferable.<\/li>\n<li>SILHOUET-TONE\u2019S LIMITED WARRANTY is extended to a client of a SILHOUET-TONE accredited distributor who becomes the effective \u201coriginal owner\u201d of the product.<\/li>\n<li>Without limiting any exclusion describe herein, SILHOUET-TONE does not warrant that the product covered hereby, including, without limitation, the technology and\/or electronic components included in the product, will always be available or not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.<\/li>\n<li>SILHOUET-TONE\u2019S LIMITED WARRANTY takes effect on the date the product is purchased directly or through an accredited distributor and paid for by its original owner.<\/li>\n<li>SILHOUET-TONE ensures that all shipped product are adequately packaged.<\/li>\n<li>In the case were SILHOUET-TONE must use the services of a third-party transportation service company for the delivery of any merchandise, SILHOUET-TONE cannot be held responsible for any lost or damaged merchandise in the course of its delivery.\n<p> In such a case, the customer must upon delivery, clearly report the issue on the delivery receipt and immediately advise SILHOUET-TONE\u2019s After Sales department.<\/p>\n<p> Following further examination after delivery and reception of the merchandise, a customer may realise that the shipment is incomplete, the product received is not the product ordered or the product is not functioning properly. In such cases the customer must advise SILHOUET-TONE\u2019s After Sales department, no later than 48 hours after taking delivery of the merchandise.<\/li>\n<li>For any claim submitted, SILHOUET-TONE will subsequently proceed to evaluate the claim, examine if conditions of its policies have been met and will advise the customer of what follow-up steps may be taken.<\/li>\n<li>It is of the original owner\u2019s responsibility to ensure that the purchased product is properly installed and used, as well as relevant security measures are put into place and followed.\n<p> In no case shall SILHOUET-TONE be responsible for any direct, indirect, unforeseen, incidental or consequential damages resulting from a breach of warranty or from conditions that arise from the direct or indirect responsibility of the product\u2019s owner, nor be held to pay any costs resulting from an act or the absence of thereof on the part of the owner or a user under the owner\u2019s responsibility.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><span>PERIOD OF VALIDITY OF SILHOUET-TONE\u2019S LIMITED WARRANTY<\/span><\/p>\n<table width=\"600\" border=\"0\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"600\" bgcolor=\"#292929\" style=\"color: #ffffff; font-weight: bold;\"><span>15. SILHOUET-TONE Furniture<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<table width=\"600\" border=\"1\" cellspacing=\"0\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"400\" valign=\"top\">\n<table width=\"400\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td width=\"200\"><span style=\"font-weight: bold;\">COMPONENT<\/span><\/td>\n<td width=\"200\"><span style=\"font-weight: bold;\">PERIOD OF VALIDITY<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"200\"><span>Wood Structure<\/span><\/td>\n<td width=\"200\"><span>2 years<\/span><\/td>\n<\/tr>\n<tr bgcolor=\"#F5F5F5\">\n<td width=\"200\"><span>Metal Structure<\/span><\/td>\n<td width=\"200\">\n<p>LIFETIME LIMITED WARRANTY on all welded metal components as long as product is commercially available. Validity for labour is 2 years.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"200\"><span>Electrical motor &#038; Hydraulic components<\/span><\/td>\n<td width=\"200\"><span>2 years<\/span><\/td>\n<\/tr>\n<tr bgcolor=\"#F5F5F5\">\n<td width=\"200\"><span>Remote and Pedal<\/span><\/td>\n<td width=\"200\"><span>1 year<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"200\"><span>Cushion &#038; Padding<\/span><\/td>\n<td width=\"200\"><span>3 years<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td width=\"200\" valign=\"top\">\n<table width=\"200\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td><span style=\"font-weight: bold;\">CONDITIONS<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li>The LIMITED WARRANTY covers manufacturing, component and labour defects of equipment, accessories and replacement parts<\/li>\n<li>Non-transferable<\/li>\n<li>Valid only for original purchaser<\/li>\n<li>Shipping costs are not included<\/li>\n<li>Other conditions may apply<\/li>\n<\/ul>\n<p>Please consult Silhouet-Tone\u2019s Limited Warranty Policy for full details<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table width=\"600\" border=\"0\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"600\" bgcolor=\"#292929\" style=\"color: #ffffff; font-weight: bold;\"><span>16. SILHOUET-TONE Specialized Equipment<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<table width=\"600\" border=\"1\" cellspacing=\"0\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"400\" valign=\"top\">\n<table width=\"400\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td width=\"200\"><span style=\"font-weight: bold;\">COMPONENT<\/span><\/td>\n<td width=\"200\"><span style=\"font-weight: bold;\">PERIOD OF VALIDITY<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"200\"><span>All devices manufactured by SILHOUET-TONE<\/span><\/td>\n<td width=\"200\"><span>2 years<\/span><\/td>\n<\/tr>\n<tr bgcolor=\"#F5F5F5\">\n<td width=\"200\"><span>IPL AngeLite + treatment heads<\/span><\/td>\n<td width=\"200\"><span>1 year<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td width=\"200\" valign=\"top\">\n<table width=\"200\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td><span style=\"font-weight: bold;\">CONDITIONS<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p>(see previous conditions)<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table width=\"600\" border=\"0\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"600\" bgcolor=\"#292929\" style=\"color: #ffffff; font-weight: bold;\"><span>17. Accessories for SILHOUET-TONE Specialized Equipment<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<table width=\"600\" border=\"1\" cellspacing=\"0\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"400\" valign=\"top\">\n<table width=\"400\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td width=\"200\"><span style=\"font-weight: bold;\">COMPONENT<\/span><\/td>\n<td width=\"200\"><span style=\"font-weight: bold;\">PERIOD OF VALIDITY<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"200\"><span>All Accessories<\/span><\/td>\n<td width=\"200\"><span>6 months<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td width=\"200\" valign=\"top\">\n<table width=\"200\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td><span style=\"font-weight: bold;\">CONDITIONS<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p>(see previous conditions)<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table width=\"600\" border=\"0\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"600\" bgcolor=\"#292929\" style=\"color: #ffffff; font-weight: bold;\"><span>18. Inspection \/ Calibration (Please consult your instruction manual)<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<table width=\"600\" border=\"1\" cellspacing=\"0\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"400\" valign=\"top\">\n<table width=\"400\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td width=\"200\"><span style=\"font-weight: bold;\">COMPONENT<\/span><\/td>\n<td width=\"200\"><span style=\"font-weight: bold;\">PERIOD OF VALIDITY<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"200\"><span>RMD<\/span><\/td>\n<td width=\"200\"><span>2 years<\/span> <\/p>\n<p>Yearly Inspection and Calibration are required<\/p>\n<\/td>\n<\/tr>\n<tr bgcolor=\"#F5F5F5\">\n<td width=\"200\"><span>IPL AngeLite<\/span><\/td>\n<td width=\"200\"><span>1 year<\/span> <\/p>\n<p>Yearly Inspection and Calibration recommended for the hand pieces.<br \/>Yearly Inspection and Calibration and required for the hand pieces at 60 000 pulses.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td width=\"200\" valign=\"top\">\n<table width=\"200\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td><span style=\"font-weight: bold;\">CONDITIONS<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p>(see previous conditions)<\/p>\n<ul>\n<li>Calibration is essential to maintain the validity of the LIMITED WARRANTY<\/li>\n<li>Applicable fees as per price list.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table width=\"600\" border=\"0\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"600\" bgcolor=\"#292929\" style=\"color: #ffffff; font-weight: bold;\"><span>19. SILHOUET-TONE Equipment<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<table width=\"600\" border=\"1\" cellspacing=\"0\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"400\" valign=\"top\">\n<table width=\"400\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td width=\"200\"><span style=\"font-weight: bold;\">COMPONENT<\/span><\/td>\n<td width=\"200\"><span style=\"font-weight: bold;\">PERIOD OF VALIDITY<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"200\">\n<p>For the following equipment:Vapo, Combo Cirrus 500, Vac-spray, High frequency, Rotary Brush, Iontoderm, Sterilux, Wax Warmer<\/p>\n<\/td>\n<td width=\"200\"><span>2 years<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td width=\"200\" valign=\"top\">\n<table width=\"200\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td><span style=\"font-weight: bold;\">CONDITIONS<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p>(see previous conditions)<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table width=\"600\" border=\"0\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"600\" bgcolor=\"#292929\" style=\"color: #ffffff; font-weight: bold;\"><span>20. ESTH\u00c9TIKA Furniture and Other Equipment Not Manufactured by SILHOUET-TONE<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<table width=\"600\" border=\"1\" cellspacing=\"0\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td width=\"400\" valign=\"top\">\n<table width=\"400\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td width=\"200\"><span style=\"font-weight: bold;\">COMPONENT<\/span><\/td>\n<td width=\"200\"><span style=\"font-weight: bold;\">PERIOD OF VALIDITY<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"200\"><span>All products<\/span><\/td>\n<td width=\"200\"><span>1 year<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td width=\"200\" valign=\"top\">\n<table width=\"200\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#D8D8D8\">\n<td><span style=\"font-weight: bold;\">CONDITIONS<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<p>(see previous conditions)<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div style=\"background-color: #e5e5e5; height: 1px;\"><\/div>\n<p><span>MERCHANDIZE RETURN POLICY (CANADA)<br \/><\/span><\/p>\n<ol>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Merchandise cannot be returned without its original owner having received beforehand, a return authorisation (RA) number requested and obtained from <span>Silhouet-Tone<\/span>\u2019s After Sales department. Any merchandise shipped without an RA number will be returned to the sender at their cost and responsibility.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>All RA authorised merchandise must be returned in its original packaging or in a new equivalent packaging. <\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>The customer is fully responsible for the shipping of all authorised merchandise for which an RA number has been given, including repackaging, shipping and return costs, insurance, etc. <span>Silhouet-Tone<\/span> cannot be held responsible or liable for any damages that may occur during shipment in a return process. <\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>All <\/span><span>RA authorised merchandise must be shipped within 30 calendar days from the date of the issue of a return authorisation number. An RA number is no longer valid after this period. Past this period, a customer will need to obtain a new RA number as well as validate any steps and estimates that were authorised and paid for. <\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>If any merchandise is not claimed by a customer after 6 months from the reception date by <\/span><span>Silhouet-Tone<\/span><span>\u2019s After Sales department, such merchandise is deemed to be the property of <span>Silhouet-Tone<\/span>.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Except for merchandise that has received an RA number for the purpose of a repair or maintenance, all other cases of returned merchandise are subject to a 20% handling and restocking fee. Transportation costs are applicable. No return will be authorised after 30 days following the date of purchase.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Silhouet-Tone reserves the right to refuse any return of purchased merchandise. <\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>For a product under warranty for which a return was previously authorized and for which an inspection determined that the defect was of a manufacturing, component or labour nature,\u00a0 all shipping costs will be credited to the product\u2019s owner.\u00a0 <\/span><\/li>\n<li><strong><span><span>\u00a0\u00a0 <\/span><\/span><\/strong><strong><span>For more information on our Merchandise Return Policy please contact our After Sales department at 1-450-687-9456 ext.: 129\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/strong><\/li>\n<\/ol>\n<div style=\"background-color: #e5e5e5; height: 1px;\"><\/div>\n<p> <span>TERMS &#038; CONDITIONS\u00a0<\/span>(CANADA)<\/p>\n<div class=\"warranty\"><\/div>\n<\/p>\n<ol>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Payment of orders<\/span><\/li>\n<\/ol>\n<p><span>1.1<span>\u00a0\u00a0 <\/span><\/span><span>All purchase orders are payable in full upon delivery. <\/span><\/p>\n<p><span>1.2<span>\u00a0\u00a0 <\/span><\/span><span>For direct purchases, <span>Silhouet-Tone<\/span> accepts payment by credit card (Visa and MasterCard), checks (for orders under $1000) and certified checks (for orders over $1000). <\/span><\/p>\n<p><span>1.3<span>\u00a0\u00a0 <\/span><\/span><span>For an account-client (with the exception of a distributor), who has a 30-day term condition by <span>Silhouet-Tone<\/span>\u2019s Credit Department may use such account to pay its purchases with the exception of purchases of specialized equipment and furniture. <\/span><\/p>\n<ol start=\"2\">\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Property of purchased merchandise<\/span><\/li>\n<\/ol>\n<p><span>All merchandise remains the property of <span>Silhouet-Tone<\/span> Corporation until full payment has been received.<\/span><\/p>\n<ol start=\"3\">\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Monthly fees <\/span><\/li>\n<\/ol>\n<p><span>All accounts with a past-due balance are subject to administrative fees of 1% per month.<\/span><\/p>\n<ol start=\"4\">\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Prices and products <\/span><\/li>\n<\/ol>\n<p><span>4.1<span>\u00a0\u00a0 <\/span><\/span><strong><span>Prices, products and their availability are subject to changes without notice<\/span><\/strong><span>.<\/span><\/p>\n<p><span>4.2<span>\u00a0\u00a0 <\/span><\/span><span>Purchased merchandise cannot be returned after <strong>30 days<\/strong>. <\/span><\/p>\n<p><span>4.3<span>\u00a0\u00a0 <\/span><\/span><span>Under no condition will <\/span><span>Silhouet-Tone<\/span><span> accept to reimburse any merchandise.\u00a0 <\/span><\/p>\n<p><span>4.4<span>\u00a0\u00a0 <\/span><\/span><span>Clients are invited to verify if any changes are applicable before submitting a purchase order.<\/span><\/p>\n<ol start=\"5\">\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Delivery of merchandise<\/span><\/li>\n<\/ol>\n<p><span>Delivery of all purchases is generally made through independent ground transportation with standardised delivery times. Any additional delivery requests will incur additional costs to the client.<\/span><\/p>\n<ol start=\"6\">\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Inspection of received merchandise<\/span><\/li>\n<\/ol>\n<p><span>6.1<span>\u00a0\u00a0\u00a0 <\/span><\/span><span>All shipped merchandise by <\/span><span>Silhouet-Tone <\/span><span>to a customermust be verified and inspected by such customer <strong>BEFORE<\/strong> signing the delivery receipt.<\/span><\/p>\n<p><span>6.2<span>\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><span>Following such inspection, if a customer discovers that merchandise may be missing or damaged following the reception of such merchandise, the customer must advise <span>Silhouet-Tone<\/span>\u2019s Customer Service department of the issue, <strong>no later than 48 hours following the reception of such merchandise<\/strong>. <span>Silhouet-Tone<\/span> will not examine any remediation of the issue if the missing or damaged merchandise has not been reported within such time period.<\/span><\/p>\n<p><span>\u00a0<\/span><\/p>\n<p><span>6.3<span>\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><span>In the case where damage to the merchandise could be in appearance a result of the transportation and delivery of such merchandise, the customer must indicate such damage on the delivery receipt <strong>BEFORE<\/strong> signing it. <span>Silhouet-Tone <\/span>recommends taking a clear photograph of the damages and immediately advising <span>Silhouet-Tone<\/span>\u2019s Customer Service department of the issue.<\/span><\/p>\n<p><span>Repair, Maintenance and Service Fees<\/span><\/p>\n<ol start=\"7\">\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>In compliance with item 3 of the <span>merchandise return policy<\/span>, the owner is responsible for the shipping of the merchandise as well as all related costs (packaging, transportation, insurance, etc.). <\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>All risks of lost or damage of a product shipped to <span>Silhouet-Tone <\/span>or returned to a customer are under the customer\u2019s full responsibility.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>All service and maintenance fees and repair costs of a product including parts must be paid in full before a work order is approved.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>The current hourly rate for a repair is $85\/hour.<\/span>\n<p><span>Fees for the inspection of a product are set at a flat rate of $85.<\/span><\/p>\n<p><span>If a product does not require servicing following an inspection, only the inspection flat fee will be applicable.<\/span><\/p>\n<\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>For a device or an accessory under warranty,<\/span><span> if a repair or a change of component is required, approved and in compliance with the <span>Limited Warranty Policy<\/span>, any costs or charges billed will be reimbursed, including any applied inspection fee.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>For a device or an accessory no longer under warranty,<\/span><span> no inspection fee will be levied for an approved repair or change of component. All other charges for the execution of maintenance, repair and the cost of a component will apply.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>In the exceptional case that a device NOT under warranty must undergo repairs for the <strong>same problem <\/strong>more than once within a 3-months period, all related costs (repair, parts, shipping and labour) will be waived<\/span><span>.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>Silhouet-Tone<\/span><span>\u2019s Technical Service department can occasionally do service calls in areas not exceeding 50 km of <\/span><span>Silhouet-Tone<\/span><span>\u2019s place of business in Montreal, Quebec City and Toronto. In these service areas, a flat service-call charge of $85 is charged in addition to the applicable hourly rate.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>For service calls beyond this distance, an additional service fee of $85 an hour as well as applicable kilometre charges will apply.<\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><span>The decision to make an on-site service is at the discretion<\/span><span> Silhouet-Tone<\/span><span>. <\/span><\/li>\n<li><span><span>\u00a0\u00a0 <\/span><\/span><strong><span>For additional information, please communicate with <span>Silhouet-Tone<\/span>\u2019s After Sales Service at 450-687-9456 ext.: 129.\u00a0<\/span><\/strong><\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>SILHOUET-TONE SERVICE POLICIESLIMITED WARRANTY, RETURNS, TERMS AND CONDITIONS (VERSION OF SEPTEMBRE 1ST, 2015) WARRANTY POLICY SILHOUET-TONE\u2019S LIMITED WARRANTY covers any manufacturing, material and workmanship defects of the equipment, accessories and spare parts (PRODUCTS) manufactured by SILHOUET-TONE. SILHOUET-TONE\u2019S LIMITED WARRANTY does not cover any damage, deterioration or malfunction resulting from any alteration or modification of a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-77","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Payment policy \/ Warranty Policy - SOMAK BOUTIQUE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/somakboutique.com\/en\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payment policy \/ Warranty Policy - SOMAK BOUTIQUE\" \/>\n<meta property=\"og:description\" content=\"SILHOUET-TONE SERVICE POLICIESLIMITED WARRANTY, RETURNS, TERMS AND CONDITIONS (VERSION OF SEPTEMBRE 1ST, 2015) WARRANTY POLICY SILHOUET-TONE\u2019S LIMITED WARRANTY covers any manufacturing, material and workmanship defects of the equipment, accessories and spare parts (PRODUCTS) manufactured by SILHOUET-TONE. 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